Have you ever tried...
Dec. 26th, 2009 10:15 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
sevenjetcTalking to rapidshare support?
--- On Sat, 12/26/09, Seven <sevenjetc@yahoo.com> wrote:
From: Seven <sevenjetc@yahoo.com>
Subject: Re: [Ticket#2009121710047568] Account 8146199
To: "RapidShare AG - Support Team" <support@rapidshare.com>
Date: Saturday, December 26, 2009, 10:12 PM
Dear Raphael,
I would like to call youor attention to the fact that I am not a stupid dumbass. Today, it happened again. Although I should have had 10GB of traffic, plus 5GB of traffic share and Free RapidPoints:7533, the moment I went over 10GB it stopped working and the settings went from traffic share and rapidpoints back to no conversion. Therefore I have a file I really want to download and no way to do it, because my premium account won't work because the settings wouldn't work the way they should. Yes, I read the fucking manual, I read the emails, I read the FAQs and nothing helped that's why I contacted support. And it is annoying, because you are not helping, instead, you are sending me pointless emails that presume that I have an IQ of 80 and bother support before exploring the options and the new anad old interface and the settings. WHat is the use of setting Trafficshare and points when it goes back to no conversion and I keep staring at the -50MB.
--- On Fri, 12/18/09, RapidShare AG - Support Team <support@rapidshare.com> wrote:
From: RapidShare AG - Support Team <support@rapidshare.com>
Subject: Re: [Ticket#2009121710047568] Account 8146199
To: "Seven" <sevenjetc@yahoo.com>
Date: Friday, December 18, 2009, 12:21 PM
Hello,
Please have a look at the requirements in the previous e-mail in order to
increase the download volume. If you do not have enough points or TrafficShare
than it will not work to convert.
Best regards,
Raphael
RapidShare Support
RapidShare AG
Gewerbestrasse 6
6330 Cham
Switzerland
Tel: +41 41 748 78 80
Fax: +41 41 748 78 99
Web: http://www.rapidshare.com
Email: support@rapidshare.com
Dies ist eine vertrauliche Nachricht und nur für den Adressaten bestimmt. Es
ist nicht erlaubt, diese Nachricht zu kopieren oder Dritten zugänglich zu
machen. Sollten Sie irrtümlich diese Nachricht erhalten haben, bitte ich um
Ihre Mitteilung per E-Mail oder unter der oben angegebenen Telefonnummer.
This message is confidential and intended for the recipient only. It is not
allowed to copy this message, or to make it accessible for third parties. If
you are not the intended recipient, please notify the sender by email, or by
the above telephone number.
Seven <sevenjetc@yahoo.com> schrieb:
> The trouble is the option wouldn't stay set and keeps going to "no
> conversion", both in new and old premium zone settings. I tried to switch it
> like a zillion times.
>
> --- On Fri, 12/18/09, RapidShare AG - Support Team <support@rapidshare.com>
> wrote:
>
> From: RapidShare AG - Support Team <support@rapidshare.com>
> Subject: Re: [Ticket#2009121710047568] Account 8146199
> To: "Seven" <sevenjetc@yahoo.com>
> Date: Friday, December 18, 2009, 1:25 AM
>
> Hello,
>
>
> We offer different options to raise your download capacity. Additional to your
> daily traffic credit, you have the possibility to convert RapidPoints or
> TrafficShare to download traffic. In your Premium Zone Settings you can choose
> between four options for your automatic traffic conversion:
>
> -The default option is no conversion.
>
> -The first option deactivates the automatic conversions.
>
> -The second option allows automatic conversion of TrafficShare. The minimum
> traffic creation is 1000MB which implies that you have more than 5GB
> TrafficShare.
>
> -The third option allows automatic conversion of RapidPoints. The minimum
> traffic creation is 1000MB which will deduct 120 Premium-RapidPoints. Free
> RapidPoints can not be used for traffic converions.
>
> -The fourth option allows automatic conversion of TrafficShare and
> RapidPoints. The same rules as above apply. The system will first use your
> available TrafficShare and then the available RapidPoints to create further
> download traffic.
>
> For further information to TrafficShare please click on TrafficShare in your
> Premium Zone or check our FAQ.
> http://rapidshare.com/faqx.html
>
> Please be aware that some download managers can cause more traffic than the
> actual file size.
> The reason is that our system and the download managers do not match.
>
> Downloading with a web browser will not cause any unnecessary traffic.
>
> With the link "View Logs" in the premium zone you can see how much you have
> downloaded on each day and from what IP-address.
>
> If there are IP-addresses listed that you do not know, please change your
> password (and maybe your e-mail address) in the premium zone using the link
> "settings" and make sure that your computer and email-address are secure so
> nobody could access your RapidShare-account.
>
> Best regards,
>
> Reto
> RapidShare Support
>
> RapidShare AG
> Gewerbestrasse 6
> 6330 Cham
> Switzerland
>
> Tel: +41 41 748 78 80
> Fax: +41 41 748 78 99
>
> Web: http://www.rapidshare.com
> Email: support@rapidshare.com
>
> Dies ist eine vertrauliche Nachricht und nur für den Adressaten bestimmt. Es
> ist nicht erlaubt, diese Nachricht zu kopieren oder Dritten zugänglich zu
> machen. Sollten Sie irrtümlich diese Nachricht erhalten haben, bitte ich um
> Ihre Mitteilung per E-Mail oder unter der oben angegebenen Telefonnummer.
>
> This message is confidential and intended for the recipient only. It is not
> allowed to copy this message, or to make it accessible for third parties. If
> you are not the intended recipient, please notify the sender by email, or by
> the above telephone number.
>
> Seven <sevenjetc@yahoo.com> schrieb:
>
> > I am experiencing troubles with download, I used to use the trafficshare then
> > rapidpoints settings if exceeded. Now I've exceeded the 5GB traffic, I need to
> > download another 250MB and the settings keep going back to no conversion and I
> > cannot change it nor use the TrafficShare and/or Rapidpoints.
> >
> >
> >
> >
>
>
>
>
>
--- On Sat, 12/26/09, Seven <sevenjetc@yahoo.com> wrote:
From: Seven <sevenjetc@yahoo.com>
Subject: Re: [Ticket#2009121710047568] Account 8146199
To: "RapidShare AG - Support Team" <support@rapidshare.com>
Date: Saturday, December 26, 2009, 10:12 PM
Dear Raphael,
I would like to call youor attention to the fact that I am not a stupid dumbass. Today, it happened again. Although I should have had 10GB of traffic, plus 5GB of traffic share and Free RapidPoints:7533, the moment I went over 10GB it stopped working and the settings went from traffic share and rapidpoints back to no conversion. Therefore I have a file I really want to download and no way to do it, because my premium account won't work because the settings wouldn't work the way they should. Yes, I read the fucking manual, I read the emails, I read the FAQs and nothing helped that's why I contacted support. And it is annoying, because you are not helping, instead, you are sending me pointless emails that presume that I have an IQ of 80 and bother support before exploring the options and the new anad old interface and the settings. WHat is the use of setting Trafficshare and points when it goes back to no conversion and I keep staring at the -50MB.
--- On Fri, 12/18/09, RapidShare AG - Support Team <support@rapidshare.com> wrote:
From: RapidShare AG - Support Team <support@rapidshare.com>
Subject: Re: [Ticket#2009121710047568] Account 8146199
To: "Seven" <sevenjetc@yahoo.com>
Date: Friday, December 18, 2009, 12:21 PM
Hello,
Please have a look at the requirements in the previous e-mail in order to
increase the download volume. If you do not have enough points or TrafficShare
than it will not work to convert.
Best regards,
Raphael
RapidShare Support
RapidShare AG
Gewerbestrasse 6
6330 Cham
Switzerland
Tel: +41 41 748 78 80
Fax: +41 41 748 78 99
Web: http://www.rapidshare.com
Email: support@rapidshare.com
Dies ist eine vertrauliche Nachricht und nur für den Adressaten bestimmt. Es
ist nicht erlaubt, diese Nachricht zu kopieren oder Dritten zugänglich zu
machen. Sollten Sie irrtümlich diese Nachricht erhalten haben, bitte ich um
Ihre Mitteilung per E-Mail oder unter der oben angegebenen Telefonnummer.
This message is confidential and intended for the recipient only. It is not
allowed to copy this message, or to make it accessible for third parties. If
you are not the intended recipient, please notify the sender by email, or by
the above telephone number.
Seven <sevenjetc@yahoo.com> schrieb:
> The trouble is the option wouldn't stay set and keeps going to "no
> conversion", both in new and old premium zone settings. I tried to switch it
> like a zillion times.
>
> --- On Fri, 12/18/09, RapidShare AG - Support Team <support@rapidshare.com>
> wrote:
>
> From: RapidShare AG - Support Team <support@rapidshare.com>
> Subject: Re: [Ticket#2009121710047568] Account 8146199
> To: "Seven" <sevenjetc@yahoo.com>
> Date: Friday, December 18, 2009, 1:25 AM
>
> Hello,
>
>
> We offer different options to raise your download capacity. Additional to your
> daily traffic credit, you have the possibility to convert RapidPoints or
> TrafficShare to download traffic. In your Premium Zone Settings you can choose
> between four options for your automatic traffic conversion:
>
> -The default option is no conversion.
>
> -The first option deactivates the automatic conversions.
>
> -The second option allows automatic conversion of TrafficShare. The minimum
> traffic creation is 1000MB which implies that you have more than 5GB
> TrafficShare.
>
> -The third option allows automatic conversion of RapidPoints. The minimum
> traffic creation is 1000MB which will deduct 120 Premium-RapidPoints. Free
> RapidPoints can not be used for traffic converions.
>
> -The fourth option allows automatic conversion of TrafficShare and
> RapidPoints. The same rules as above apply. The system will first use your
> available TrafficShare and then the available RapidPoints to create further
> download traffic.
>
> For further information to TrafficShare please click on TrafficShare in your
> Premium Zone or check our FAQ.
> http://rapidshare.com/faqx.html
>
> Please be aware that some download managers can cause more traffic than the
> actual file size.
> The reason is that our system and the download managers do not match.
>
> Downloading with a web browser will not cause any unnecessary traffic.
>
> With the link "View Logs" in the premium zone you can see how much you have
> downloaded on each day and from what IP-address.
>
> If there are IP-addresses listed that you do not know, please change your
> password (and maybe your e-mail address) in the premium zone using the link
> "settings" and make sure that your computer and email-address are secure so
> nobody could access your RapidShare-account.
>
> Best regards,
>
> Reto
> RapidShare Support
>
> RapidShare AG
> Gewerbestrasse 6
> 6330 Cham
> Switzerland
>
> Tel: +41 41 748 78 80
> Fax: +41 41 748 78 99
>
> Web: http://www.rapidshare.com
> Email: support@rapidshare.com
>
> Dies ist eine vertrauliche Nachricht und nur für den Adressaten bestimmt. Es
> ist nicht erlaubt, diese Nachricht zu kopieren oder Dritten zugänglich zu
> machen. Sollten Sie irrtümlich diese Nachricht erhalten haben, bitte ich um
> Ihre Mitteilung per E-Mail oder unter der oben angegebenen Telefonnummer.
>
> This message is confidential and intended for the recipient only. It is not
> allowed to copy this message, or to make it accessible for third parties. If
> you are not the intended recipient, please notify the sender by email, or by
> the above telephone number.
>
> Seven <sevenjetc@yahoo.com> schrieb:
>
> > I am experiencing troubles with download, I used to use the trafficshare then
> > rapidpoints settings if exceeded. Now I've exceeded the 5GB traffic, I need to
> > download another 250MB and the settings keep going back to no conversion and I
> > cannot change it nor use the TrafficShare and/or Rapidpoints.
> >
> >
> >
> >
>
>
>
>
>
