sevenjetc: (Default)
[personal profile] sevenjetc
If you like to buy Doctor Who items from Amazon, I think you should stay away from pulseleisureltd.

Why:
On 5th November I've ordered Amy Pond figure.
On 8th November it was marked as shipped. Packages from UK to CZ usually arrive within 7days.
In late Nomveber I was told that packages to my area may take longer and to be patient.
On 8th December I was told to be patient.
On 12th December I checked with my sorting post office and I was told there was no package from me since the beginning of November and to obtain the filling number.
When I asked for the number I was told that my item was returned to them that very day, undelivered.
I asked for photos of the package so I could file a claim with my post office for not delivering/announcing my packages. The answer was they are too busy to deal with that now.
I asked for my item to be resent as recommended package with tracking number that I am willing to pay the additional cost (mind you, I think 5GBP for a P&P of a small figure that they sent without tracking number is way too much). Suddenly the item came back damaged and they cannot resend it, but I will get a full refund including the P&P.

So, if you want to buy Doctor Who stuff, stay away from pulseleisureltd.

Now I am glad that I got the free L sized men shirt with the Doctor Who Encyclopedia. Otherwise I'd be left with nothing to give my brother for Christmas.

Date: 2011-12-16 10:11 am (UTC)
From: [identity profile] dana-cz.livejournal.com
Maybe try next time http://www.thewhoshop.com/? I've been in the shop twice and the owners are really nice people, so you don't have to worry about people being a-holes. Or try ebay. :)

Date: 2011-12-16 08:19 pm (UTC)
From: [identity profile] sevenjetc.livejournal.com
I usually buy from ebay, but I was taking a bunch of stuff...

Date: 2011-12-16 11:54 am (UTC)
From: [identity profile] sczep84.livejournal.com
Woah, at least u get ur money back but that's really weird O_o Maybe he never had the action figure? But why go thru all that trouble. Weird, weird!

Date: 2011-12-16 08:18 pm (UTC)
From: [identity profile] sevenjetc.livejournal.com
Because he could take the money, then say it got lost, well, too bad, you want your money back? Oh, no no, it's not your fault...Or I dunno.

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